FAQ
01.
What are your course fees?
We have a selection of course packages which are well designed to fulfill the different needs of parents and children. Please contact our Reception for more details.
​
​
02.
Have your trainers received specific training in conducting the classes?
All trainers in our Centre have taken an intensive training course which is specially designed for teaching My Gym Premium programs.
​
​
03.
What happens if my child is injured at your Centre?
According to our policy, an adult is required to stay and take care of their child during their time at My Gym Premium, therefore, we are not held liable for any injuries sustained by the child that happens in our centre.
​
04.
Will your Centre offer assessment reports or certificates to parents?
Parents are provided with assessment reports when your child has joined our classes for over 6 months. Upon completion of a course, the member will receive a certificate from My Gym Premium.
​
06.
What language is your classes conducted in?
All classes are conducted in English.
​
​
​
​
05.
Any parking facilities around?
Tsuen Wan: OP Mall
Parking is available within the mall premises.
​
​
​
07.
Do you have any protocol regarding emergency or fire?
We have a standard policy for fire evacuation, emergency or sickness in place and is available at the Reception.
08.
Can I take photos or videos during the class?
Photographing or short-term video shooting is allowed during the class. In our My Gym program, you are welcomed to take photos of your children during the Snapshot Time. Our trainers will be taking group photos for everyone as well during this time.
09.
Can I use or take phone calls in the class?
We encourage parents to turn off or switch your phones to silent mode during class as phone calls can interrupt the class’ operation and become a distraction to children’s learning. If you really need to make a phone call, please leave the classroom but ensure that another adult is accompanying your child if it is an accompanied class.